Business Process Outsourcing (Innbundet)

The Competitive Advantage



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Forfatter: og
Innbinding: Innbundet
Utgivelsesår: 2004
Antall sider: 242
Forlag: John Wiley and Sons Ltd
Språk: Engelsk
ISBN/EAN: 9780471655770
Omtale Business Process Outsourcing
Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution.

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