Customer Service (Heftet)

Empowerment and Entrapment

Serie: Critical Perspectives on Work and Organisations 

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Innbinding: Heftet
Utgivelsesår: 2001
Antall sider: 240
Forlag: Palgrave Macmillan
Språk: Engelsk
ISBN/EAN: 9780333946077
Omtale Customer Service
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

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