Customers at Work (Innbundet)

New Perspectives on Interactive Service Work

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Innbinding: Innbundet
Utgivelsesår: 2013
Antall sider: 271
Forlag: Palgrave Macmillan
Språk: Engelsk
ISBN/EAN: 9781137293244
Omtale: Customers at Work
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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