This is the practical guide that gives you the skills to succeed at effective communication. DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style. You can find out how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll develop confidence, learn to listen effectively and give and receive feedback. In a slim, portable format Essential Managers gives you a practical 'how-to' approach with step-by-step instructions, tips, checklists and 'ask yourself' features showing you how to focus your energy, manage change and make an impact. If you are keen to brush up on or enhance your communication skills, this is the guide for you.