Employee Management and Customer Service in the Retail Industry (Heftet)

Forfatter:

og

Legg i ønskeliste

Forfatter: og
Innbinding: Heftet
Utgivelsesår: 2005
Antall sider: 208
Forlag: John Wiley and Sons Ltd
Språk: Engelsk
ISBN/EAN: 9780471723240
Kategori: Markedsføring og Økonomi og ledelse
Omtale Employee Management and Customer Service in the Retail Industry
"Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Til toppen

Flere bøker av Chris Thomas og Gary Heil: