Engaging Public Sector Clients (Innbundet)

From Service-Delivery to Co-Production


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Innbinding: Innbundet
Utgivelsesår: 2009
Antall sider: 261
Forlag: Palgrave Macmillan
Språk: Engelsk
ISBN/EAN: 9780230223769
Kategori: Markedsføring og Statsvitenskap
Omtale Engaging Public Sector Clients
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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