Achieve efficient and effective performance! This book will help you to: * Define performance * Develop an improvment plan * Implement the improvment process * Measure and track performance How do you define -performance-? If you're not quite sure what the definition is, how can you expect it from you employees? And how can you expect to see improvement? What you need is a complete and concise view of what performance is, in all of its dimensions. Bridging the gap between developers and users, this book presents a common performance framework that accurately demonstrates what performance is. Once you understand the underlying concepts, you'll be able to find answers to the problems that prevent your organization from achieving efficient and effective performance at the individual, work group, process, and entire business unit level. This book, a timely, foundational breakthrough on how performance can be improved, is your long-awaited answer to all your performance alignment questions.