Brand Manners (Heftet)

How to Create the Self-confident Organisation to Live the Brand



Legg i ønskeliste

Forfatter: og
Innbinding: Heftet
Utgivelsesår: 2003
Antall sider: 334
Forlag: John Wiley and Sons Ltd
Språk: Engelsk
ISBN/EAN: 9780470856109
Kategori: Markedsføring
Omtale: Brand Manners
How often has a companya s handling of a customera s telephone call turned out to be a turn--off? How often has a customer query in the retail environment turned into a relationship--killer, rather than a loyalty--builder? No matter how good the work behind brand positioning and communication, a reputation can be ruined by one poor interaction with a customer. The challenge for any brand--focused company is to ensure that the whole organisation actually a livesa the brand. New in paperback, Brand Manners is the runaway bestseller that demonstrates why a company needs, and how it can create, a branded service culture that consistently exceeds customer expectations. Drawing on a host of major case studies, Hamish Pringle and William Gordon show how any company can align its internal and external brand values to build a a self--confidenta organisation.

Til toppen