Engaging Public Sector Clients (Innbundet)

From Service-delivery to Co-production

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Forfatter:
Innbinding: Innbundet
Utgivelsesår: 2009
Antall sider: 275
Forlag: Palgrave Macmillan
Språk: Engelsk
ISBN/EAN: 9780230223769
Kategori: Økonomi og ledelse
Omtale: Engaging Public Sector Clients
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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