If you are in search of a concise yet authoritative overview of mediation as a process of dispute resolution, then you need look no further.Marian Roberts' A-Z of Mediation succinctly captures the concepts, applications, debates and critiques that are shaping this rapidly expanding field. Expertly organised into just over 80 entries, the book combines theory, research and practitioner experience to provide a wealth of insight and analysis. The book's unique A-Z format makes it an ideal point of reference. Numerous cross-references are in place to guide you through the material and highlight the field's connecting strands. The key classic and contemporary readings are also systematically signposted, topic by topic, drawn from an extensive multidisciplinary literature.Whether you are studying, training or already in practice, this book provides an invaluable source of clarity as well as a comprehensive map of the field.