Effective Customer Service (Heftet)

Ten Steps for Technical Professions (NetEffect)



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Forfatter: og
Innbinding: Heftet
Utgivelsesår: 2003
Antall sider: 304
Forlag: Pearson Education (US)
Språk: Engelsk
ISBN/EAN: 9780130485298
Kategori: Teknologi, transport og landbruk
Omtale: Effective Customer Service
For Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. Also found in engineering management programs at the graduate level. May also be found in Quality Control curricula. * This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and construction firms. It provides users with a ten-step model for quality customer service, and an understanding of how customers define value. The book's "customer-is-king" philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. * Part of the NetEffect Series.

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