Guest Service in the Hospitality Industry (Innbundet)

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Innbinding: Innbundet
Utgivelsesår: 2012
Antall sider: 320
Forlag: John Wiley & Sons Inc
Språk: Engelsk
ISBN/EAN: 9781118071809
Omtale: Guest Service in the Hospitality Industry
This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.

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