How to Talk to Customers (Innbundet)

Create a Great Impression Every Time with MAGIC

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Forfatter: og
Innbinding: Innbundet
Utgivelsesår: 2007
Antall sider: 224
Forlag: John Wiley & Sons Inc
Språk: Engelsk
ISBN/EAN: 9780787987527
Omtale How to Talk to Customers
Filled with case studies and anecdotes,
How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their
MAGIC customer service training program.
MAGIC, which stands for
Make
A
Great
Impression on the
Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com

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