Loyalty Myths
Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham , Terry G. Vavra , Lerzan Aksoy og Henri Wallard
Innbundet
Improving Your Measurement of Customer Satisfaction (Innbundet)
A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs
Forfatter:
| Forfatter: | Terry G. Vavra |
| Innbinding: | Innbundet |
| Utgivelsesår: | 1997 |
| Antall sider: | 300 |
| Forlag: | SAE International |
| Språk: | Engelsk |
| ISBN/EAN: | 9780873894050 |
