Service Operations Management av Robert Johnston, Graham Clark og Michael Shulver (Heftet)

Service Operations Management (Heftet)

Improving Service Delivery

Forfatter:

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Innbinding: Heftet
Utgivelsesår: 2012
Antall sider: 488
Forlag: Pearson Education Limited
Språk: Engelsk
ISBN/EAN: 9780273740483
Omtale Service Operations Management
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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