Service Operations Management (Heftet)

Improving Service Delivery


, , og

Forfatter: , , og
Innbinding: Heftet
Utgivelsesår: 2020
Antall sider: 640
Forlag: Pearson Education Limited
Språk: Engelsk
ISBN/EAN: 9781292064468
Omtale Service Operations Management
Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.

Pearson, the world's learning company.

Til toppen

Flere bøker av Robert Johnston, Michael Shulver, Nigel Slack og Graham Clark: