Service Operations Management (Heftet)

Improving Service Delivery

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Innbinding: Heftet
Utgivelsesår: 2020
Antall sider: 640
Forlag: Pearson Education Limited
Språk: Engelsk
ISBN/EAN: 9781292064468
Omtale Service Operations Management
Analyse and address organisational challenges using real world examples



Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.



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