The Conflict Survival Kit (Heftet)

Tools for Resolving Conflict at Work



Forfatter: og
Innbinding: Heftet
Utgivelsesår: 2006
Antall sider: 352
Forlag: Pearson Education (US)
Språk: Engelsk
ISBN/EAN: 9780131183032
Kategori: Psykologi
Omtale The Conflict Survival Kit
Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills-such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making-and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.

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